Privacy policy

What we collect

• Account info — if you sign up, we store your email address and (optionally) display name and a hashed password. We never store passwords in plain text.
• Project data — tile layouts you save are stored in our database so you can come back to them. You own this data.
• Local storage — the free calculators on /calculator, /cost-calculator, and our guides keep your last inputs in your browser's localStorage so the page is useful when you come back. This data never leaves your device.
• Cookies — a session cookie keeps you signed in on the Pro tier. We don't use third-party advertising or cross-site tracking cookies.
• Analytics — if Google Analytics 4 is enabled in our production environment, we collect anonymized page-view, referrer, and rough-geography data via the GA4 SDK. We do not link analytics to your account.
• Billing — if you upgrade to Pro, payment is processed by Flutterwave. We do not store your card details; Flutterwave does, under its own privacy policy.

How we use it

We use the data above to: provide and maintain the service (rendering your layouts, generating PDFs, processing payments); authenticate you and keep your account secure; respond to support requests you send to support@tileplan.cc; and understand aggregate usage so we can improve the product. We don't use your project data to train any model, and we don't sell or rent it.

Third parties we share data with

We use a small number of processors to run the service, each bound by its own privacy terms:

• Amazon Lightsail — hosts our application and database.
• Flutterwave — processes Pro-tier payments.
• Google Analytics — aggregate, anonymized usage analytics, where enabled.

We don't share your project data with anyone else, and we don't run ads or ad-tracking infrastructure on the site.

Data retention

We keep your account and project data for as long as your account is active. If you delete your account (see Terms), we delete your account record and associated project data from our production database within 30 days, except where we must retain limited billing records to comply with tax or accounting law. Routine infrastructure backups age out on their own retention schedule and are not used to restore deleted accounts.

International data transfer

Our infrastructure and processors may store and process data in countries other than your own. By using the service, you consent to your data being transferred to and processed in those locations.

Children's privacy

TilePlan Pro is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, email support@tileplan.cc and we'll delete it.

Your rights

Regardless of where you live, you can ask us at any time to:

• Access or export a copy of your account and project data.
• Correct inaccurate account information.
• Delete your account and all associated project data.

Email support@tileplan.cc and we'll respond within seven business days.

Changes to this policy

If we make a material change to how we handle your data, we'll update the "Last updated" date above and, for account holders, notify you by email before the change takes effect.

Contact

Questions about how we handle your data? Email support@tileplan.cc.